Turnover among clinical research professionals increases trial costs, delays timelines, and compromises data quality. Across sponsors, contract research organizations, health systems, and academic sites, workforce instability puts studies—and outcomes—at risk. This session shares a case study from the healthcare sector, where investing in psychological safety through expert-led group coaching led to a 20-point drop in annual turnover and $32 million in annual savings—while improving team performance and engagement. Psychological safety—the belief that team members can speak up and take risks without fear—is a proven driver of retention, operational efficiency, and proactive problem-solving. Group coaching embeds this mindset into team culture, enabling trust, reducing errors, and supporting sustainable performance. Attendees will leave with practical strategies to apply this low-lift, high-impact approach to onboarding, leadership development, and daily operations.

CEU: 1.00 ACRP

Speakers:

• Francie Jain, Founder & CEO, Terawatt, Inc.

• Tommy Thomas, CEO, Opposite Strengths Licensing, LLC