This presentation will discuss the experience and process of building a quality assurance/quality improvement (QA/QI) program from the ground up following the merger of two large health systems across geographical distances. It will discuss where to begin, considerations when designing services, operationalization, the importance of including stakeholders, and lessons and pitfalls learned through real-world experiences.

CEU: 1.00 ACRP

Speakers:

• Sarandeep Kaur, MS, CCRC, Research Accountability Specialist, Corewell Health

• Karen Sherer, Director, Research QA/QI, Corewell Health

• Laura Stuecher, RN, BSN, CCRP, QA/QI Research Specialist, Corewell Health